Refund, Cancellation & Exchange Policy

Custom orders

Many Inventra orders are custom-made or prepared specifically for the customer. Because custom work may use materials, consumables, design time, and production time that cannot always be recovered or reused, cancellation, refund, and exchange requests are reviewed based on the order status and the reason for the request.

Cancellations

• A customer may request cancellation before production or custom work has started.
• If production or custom work has already started, cancellation may not be possible in full. Inventra will review the request and may deduct reasonable used material, consumable, design, production, payment, or administrative costs where applicable and allowed by law.
• If the order has already been completed or handed to a courier or shipping provider, it will normally be handled under the refund or exchange sections of this policy.

Defective or incorrect orders

If an item has a defect, is damaged, or does not match the confirmed order specifications, the customer should contact Inventra within 15 days from receiving the order and provide the invoice or order proof, photos, and details of the issue. Where applicable, Inventra may repair the issue, replace the item, exchange it, reproduce the service, or refund the paid amount in line with Bahrain consumer protection requirements.

Customer changes or mistakes

Refunds or exchanges may not be available for issues caused by incorrect customer information, incorrect size or color selection, low-quality submitted files, customer-approved previews, or a change of mind after custom work has started, unless required by applicable law or agreed by Inventra.

Exchanges

Exchange requests are reviewed based on the product condition, whether the item is custom-made, the reason for the request, and whether the item has a defect or does not match the confirmed order specifications. Custom-made items are usually not exchangeable for change of mind after production has started, but defective or incorrect items will be handled according to applicable consumer protection requirements.

Refund method and timing

Approved refunds will be made through the original mode of payment where possible. Approved refunds are usually processed by Inventra within 7 business days after approval. The time for the amount to appear in the customer's account may depend on the payment provider, bank, card issuer, or payment gateway.

Overpayment or underpayment

If a customer pays more or less than the confirmed order amount, Inventra will contact the customer to correct the payment, refund any confirmed overpayment, or request the remaining amount before processing the order.

Shipping and return costs

If a return or exchange is approved because the item is defective, damaged, or incorrect, Inventra will handle the reasonable return or replacement delivery cost where required by applicable law. For other approved returns or exchanges, the customer may be responsible for delivery, shipping, or return costs depending on the reason for the request and the order circumstances.

How to request support

Customers should contact Inventra with the order details, invoice or payment proof, photos where relevant, and a clear explanation of the issue. Inventra will review the request and respond with the available options.